Shipping Policy
We want your Cadensa Labs order to arrive quickly, safely, and with clear tracking from the moment it leaves our fulfillment partner.
Order Processing
Orders are processed within 1–2 business days, excluding weekends and U.S. holidays. Most weekday orders are processed within 24 hours.
Once your order ships, we will send a confirmation email with your tracking number.
U.S. Shipping
| Service | Delivery estimate | Cost |
|---|---|---|
| U.S. Standard Shipping | 7–14 business days after dispatch | Free |
Delivery windows are estimates, not guarantees. Carrier delays, weather, holidays, and other events outside our control may affect delivery timing.
International Shipping
International shipping is available to select destinations. Rates are calculated at checkout based on your location and order details.
International delivery typically takes 14–21 business days after dispatch. Delivery times may vary because of customs, local carrier conditions, and destination-country processing.
Any customs duties, taxes, or import fees charged by your destination country are the responsibility of the recipient.
Tracking Your Order
Every order includes tracking. Once your order has been packed and handed to the carrier, you will receive a shipping confirmation email with your tracking number.
You can also track your order at cadensalabs.com/pages/track.
Address Changes and Cancellations
Please review your shipping address carefully before placing your order. If you need to correct an address or request a cancellation, email support@cadensalabs.com as soon as possible.
We will do our best to help, but orders may not be changed or cancelled once they have entered fulfillment or shipped.
Lost, Damaged, or Incorrect Orders
Inspect your order when it arrives. If your package arrives damaged, you receive the wrong item, or tracking indicates a delivery issue, email support@cadensalabs.com within 30 days of the delivery date or expected delivery date.
We will review the issue and, where appropriate, arrange a replacement or refund.
Contact
Customer Care: support@cadensalabs.com
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Response time: Within one business day
We appreciate your patience and understanding. Shipping timelines are estimates and may be subject to delays outside of our control. Thank you for your support.