Refund Policy
We want you to feel good about starting a new routine. That is why every eligible first order of Cadensa Labs Ceylon Cinnamon is backed by our 90-Day Money-Back Guarantee.
90-Day Money-Back Guarantee
Take Ceylon Cinnamon as part of your daily routine. If it is not right for you, email support@cadensalabs.com within 90 days of delivery and we will refund your eligible purchase.
No questions asked. No return is required for opened product.
Eligibility
• The guarantee applies to your first Cadensa Labs Ceylon Cinnamon order.
• Requests must be submitted within 90 days of confirmed delivery.
• The guarantee is limited to one refund per household.
• Refunds are issued to the original payment method.
• Orders flagged for fraud, abuse, resale, or chargeback activity are not eligible.
Unopened Product Returns
If you would like to return unopened, sealed product instead, email support@cadensalabs.com within 90 days of delivery before sending anything back. We will provide return instructions. Do not send products to a return address without written authorization from Customer Care.
Shipping Charges
Original expedited-shipping charges are non-refundable. Standard U.S. shipping is free.
If a package is refused, returned because an incorrect address was supplied, or returned because it was not collected from a carrier pickup point, the original shipping charges and any carrier return costs may be deducted from the refund.
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, is incorrect, or has a delivery problem, email support@cadensalabs.com within 30 days of delivery or the expected delivery date. We will review the issue and, where appropriate, arrange a replacement or refund.
Cancellations
Orders move quickly into our fulfillment queue. If you need to cancel an order, email support@cadensalabs.com as soon as possible.
We will do our best to cancel before fulfillment begins. Once an order has shipped, it cannot be cancelled, but the 90-Day Money-Back Guarantee may still apply.
Subscription Orders
You may cancel or change your subscription at any time through your account portal or by emailing support@cadensalabs.com at least 24 hours before the next billing date. The 90-Day Money-Back Guarantee applies to your first subscription shipment only.
Chargebacks and Payment Disputes
Please contact Customer Care before opening a payment dispute. We can usually resolve an order issue faster by email.
If a chargeback or payment dispute is active, we cannot issue a separate refund until the dispute is closed.
Refund Timing
Once approved, refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may take additional time to post the credit.
Contact
To start a refund request or ask a policy question, email support@cadensalabs.com.
Customer Care Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
We reply within one business day.